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Technical Service Consultant I

Company Name:
Lennox
Company Overview
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Job Description
This consultant provides basic technical troubleshooting assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties include, but are not limited to:
Provide basic troubleshooting and installation assistance of HVAC/R equipment.
Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers and other personnel.
Guide callers to the appropriate field personnel if first-hand attention is required.
Document call information into the call-tracking database in the event additional follow-up is required.
Qualifications
High school diploma or equivalent experience required. Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in the installation and service of HVAC/R equipment. Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred.
Requisition #
2015-3912
Job Locations
US-SC-West Columbia
Category
Sales Support
Shift / Hours
Regular

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